Frequently Asked Questions
Welcome to the Soreana FAQ page. We're here to help! If you need additional support, please contact us or email us directly at Support@Soreana.co.uk
1. How long will it take to receive my order?
Estimated delivery times:
- Handling time: 2–3 business days (Monday to Friday)
- Transit time: 6–10 business days (using Royal Mail, Evri or DPD)
- Estimated delivery time: 8–13 business days
See our Shipping Policy for more details.
2. Do you offer free shipping?
Yes, we offer free tracked UK shipping.
3. Where is Soreana based?
Soreana Ltd is a UK-based brand specialising in lifestyle and home goods. We proudly operate and ship from our UK fulfilment centre.
4. What if I receive a defective product?
If you receive a faulty item, please contact us within 30 days. We’ll replace or refund it at no additional cost. See our Return and Refunds Policy
5. Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. Please email us as soon as possible at Support@Soreana.co.uk
6. What is your return policy?
We offer a hassle-free 30-day return period for eligible items. Visit our Return and Refunds Policy for full details.
7. When will I receive my refund after returning a product?
Once we receive and inspect your return, we’ll process your refund within 5–7 business days. Refunds appear on your original payment method depending on your provider.
8. Do your products come with a warranty?
Yes. All our products come with a 30-day satisfaction guarantee. If you're not happy, reach out to us and we’ll make it right.
9. How can I contact customer support?
You can reach us through our Contact us page or by email at Support@Soreana.co.uk
10. Do you ship internationally?
No, we currently only ship within the United Kingdom.
11. Do you have a physical store?
We are an online-only store, which allows us to offer better prices and a broader selection of products directly to your door.
12. Can I place a bulk order?
Yes. We accept bulk orders for businesses or events. Please email us at Support@Soreana.co.uk with your request.
13. How do I exchange a product?
Exchanges are handled as returns. Please return your item and place a new order for the replacement. Details can be found on our Return and Refunds Policy.
14. How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment in real-time.
Contact Information
- Store Name: Soreana
- Address: 67 Hillesden Avenue, Bedford, MK42 9AJ, United Kingdom
- Email: Support@Soreana.co.uk
- Phone: +44 7429 915264
- Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+1)
We aim to respond to all emails within 1 to 2 business days.